Orders & Delivery

Captain says … if you buy from me, you’re entitled to a return or refund subjected to the following terms and conditions.

1. Items are damaged in transit and arrived at your doorstep in pieces.

2. Ordered different thing and received different thing.

3. Items are spoiled, contaminated or somewhat no consumable any longer.

All request for returns and refunds must be reported within 24 hours of receiving the goods.

At the moment, CaptainTani delivers only to the Klang Valley area. Captain will work hard to expand the delivery area in the near future.

Captain uses Stripe to receive credit card payments for now.

For refunds, Stripe will usually refund back to the payment card. Usually within 5 to 10 working days.

Contact us at 0111-1111-1111 or email us at captaintani11@gmail.com if your items hasn’t arrived beyond the expected delivery date.

If after checking your credit card statement and contacting your bank but still can’t find that refund amount – give Captain a call or email. Captain will sort it out for you ASAP.

Currently Captain can only plan for the date of delivery, so its best to choose a date where there will be someone home to receive the items.

If there is no one at home to receive the items at the scheduled date, there will be an extra charge to reattempt the next delivery. Please choose the delivery date when you're quite sure there will be someone home to receive the items.

Don't stree. We'll contact you soonest and offer a refund or discuss replacement options.